FAQ
Before you order
If I upload a photo, what works best?
Clear, well-lit, and close up works best. If there's a person or animal in it, they should be facing the camera, not blurry, and not too far away. One clear subject per photo gets the cleanest result. Avoid dark rooms, heavy shadows, or anything blocking the subject.
Can I put more than one subject in a design (a group, a couple, two pets)?
Yes. Describe the group in your prompt ("two friends in a retro football kit"), or upload a photo with everyone in frame. Bigger groups can vary more in the result, but a clear prompt or a clear group photo usually works fine. If you'd rather have one subject per design, generate and save a separate design for each one and order them separately, since each order is for a single design on one product.
How does the AI design actually work?
Type what you want (like "retro surf sunset, bold colours"), or upload a logo or photo to build around, and the generator creates your design in seconds. You'll see the finished design on the actual product before anything is ordered, so you know exactly what you're getting.
Do I get to see and approve the design before it's printed?
Yes. Every design is shown to you on the product mockup first, and nothing goes to print until you approve it.
Are my uploads kept private?
Anything you upload and every design you make are stored securely (via Supabase). Your prompt and any image you add are sent to fal.ai to generate the design. We keep them until you delete them or your account. See our full Privacy Policy for details.
How do I pick the right size?
If you're between two sizes, we'd size up. Measurements for every size are on our size guide.
Does the jersey run true to size?
Yes, for most people. It's an athletic, semi-relaxed unisex fit, so if you want it fitted, size down; if you want it loose, size up.
Does the tee run true to size?
Yes, for most people, though the tee is a closer, form-fitting cut than the jersey. If you're between sizes or you'd like a bit more room, we'd size up.
What if I order the wrong size?
We're not able to offer a refund, reprint or exchange for a size you picked yourself. Every jersey and tee is printed specifically for your order once it's placed.
What if my jersey or tee arrives defective, damaged, or genuinely not the size I ordered?
That's different, and it's on us. If what arrives doesn't match the size you actually ordered, or it's defective or damaged, email us within 30 days of delivery with your order number and a couple of photos, and we'll send a replacement at no cost. If we can't make one, or you'd rather not have one, we'll refund you instead.
What counts as "printed wrong"?
Simple test: if it's in the preview you approved, that's the design you ordered; if it's on the item but wasn't in the preview, that's a print error and we'll fix it. So wrong colours, a missing, faded, or shifted print, or a size label that doesn't match your order are all covered. Something the AI drew oddly that you could see in the preview isn't. Small colour differences between a screen and fabric are normal.
If something's wrong with my order, do I get a replacement or a refund?
A replacement, printed fresh and sent to the same address at no cost to you. We'll refund you instead if we can't make a replacement (for example the product's no longer available) or you tell us you'd rather not have one.
Do I need to send a faulty item back?
No. Photos are all we need. Email us your order number with two or three clear photos of the problem and one of the packaging, and keep the item. If we need another angle we'll ask.
After you order
Can I cancel or change my order?
Only before it goes to print, and that window is short. Production can start the same day you order, so if you need to cancel, change the size, or swap the design, email info@clobr.ai straight away with your order number and what you'd like changed. If it's still in the queue we'll sort it and confirm by email. Once printing has started we can't stop it, change it, or refund it.
How long does production take?
Production takes 2-5 business days, and we'll let you know as soon as your design is ready.
How long does shipping take?
Counting production and shipping together, total time from order to delivery is 5-9 business days for US domestic orders, and 7-25 business days for international orders. The full list of countries we ship to is on our shipping page.
When does an order count as lost?
When the carrier marks it lost, or when tracking still shows no delivery 10 business days after the top of your delivery estimate (that's 19 business days from ordering for US orders, 35 for international). Email us with your order number and we'll replace it, or refund you if you'd rather. One deadline: tell us within 30 days of the estimated delivery date, as we can't claim with our print partner after that. A parcel held at customs, or sent back because the address was wrong, isn't lost; see our shipping policy for those.
How do I wash and care for the all-over-print tee?
As a general rule for this kind of fabric: machine wash cold, inside out, on a gentle cycle, skip the fabric softener and bleach, and hang dry or tumble dry on low. Your tee also has a tear-away care label sewn in - that's the best source for care instructions specific to your garment.
What if I'm not happy with my order, or something's wrong with it?
See our Returns & Refunds page for the full policy. Short version: we can't offer a refund for a design you approved and changed your mind on, but anything defective, damaged, or wrong is covered within 30 days of delivery with your order number and photos, and anything lost in transit is covered if you tell us within 30 days of the estimated delivery date.
Who do I contact if I have a question?
Email us at info@clobr.ai and we'll help.